All items on the website VieffeTrade Srl are brand new, authentic, in the original packaging and delivered with a 24-month guarantee.
In accordance with Legislative Decree 206/2005 "Consumer Protection" all products for sale on this site are covered by a legal guarantee of 24 months.
According to the legal guarantee of 24 months, VieffeTrade Srl is liable to the consumer for any lack of conformity which is not obvious at the time of purchase. The lack of conformity is considered to occur when the product is not fit for its intended use, does not conform to the description or does not possess the qualities promised by the seller, does not offer the quality and performance which are normal for goods of the same type, is not suitable for the particular use desired by the consumer and this aspect is known to the seller at the time of purchase and accepted by the seller: art. 129 of the Consumer Code.
The lack of conformity which becomes apparent within 24 months from the date of purchase must be reported within 2 months following the date of discovery of the defect. Unless proved otherwise, it is assumed that the lack of conformity occurring within 6 months after delivery of the goods has already existed.
In case of lack of conformity, the conformity of the consumer's goods can be restored, without charge, by repair or replacement. The customer may request the seller, and may choose, to repair or replace the goods, free of charge, unless the request is objectively impossible or excessively expensive compared to the other.
Any repair or replacement shall be completed within a reasonable time from the request of the consumer. The average time for the delivery of the product to the consumer is 29 days.
If VieffeTrade Srl is not able to return the repaired product within 60 days, the consumer may require one of the following alternatives: exchange of the product, termination of the contract, price reduction.
Timing and mode of operation of the Legal Warranty
The client must:
1. send a written notification to VieffeTrade Srl indicating the defect of the product;
2. wait for the return authorization and method of return indicated by VieffeTrade Srl;
3. prepare the product for shipping, pack it carefully and include all accessories, instruction manual and all items that were originally included in the product package;
4. indicate the return authorization number issued by VieffeTrade Srl on the packaging.
The carrier will contact the Customer to arrange the return of the product. If the customer cannot be contacted by telephone, the return of the product will be delayed.